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Job description

 

Customer Service Operational Representative


Location: Amsterdam, Netherlands, The

Department: Native Speakers

Salary: Competitive salary

Organization

The company is one of the major leaders in its sector. It specialises in modular plastic conveyor belts and related services and equipment.

Function

As a Customer service operational representative you will:
- take ownership of transactional work in your dedicated languages;
- accurately service customer requests received by email or through customer portals;
- reply to customer requests primarily via email and occasionally phone;
- prioritise customer requests based on importance/urgency;
- proactively share pertinent customer information with industry teams;
- manage customer complaints and returns
- maintain up-to-date account and customer contact information;
- process quotes and orders by accurately following relevant policies and procedures;

Requirements

For this role
- you should be business fluent, spoken and written, in two of the following languages: DUTCH, FRENCH, PORTUGUESE and GERMAN;
- you should have very good communication and organisational skills;
- you should be accurate and able to deal with a high work load.

Offer

- five days work week: form Monday to Friday;
- office hours: 8:30-17:00/ 9:30-18:00;
- competitive salary;
- international environment;

Application

Alessandra Breschi
abreschi@talentsearchpeople.com
(+351) 21 145 01 53 (Ext.208)



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