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Job description

 

Customer Service Advisor with a Native Level of Swedish/Danish and Excellent English


Location: Barcelona, United Kingdom

Department: Native Speakers

Salary: 17.000 - 21.000 €

Organization

Our client is an online rental car company based in Barcelona.

Function

As a Customer Advisor your main responsibilities will be:

- Deliver a high level of customer service.
- Using empathy/positive language when answering questions while they're browsing the website
- Helping each customer find their ideal car
- Spotting opportunities to provide information that your customer may require at a later stage
- Dealing with requests between booking and pick-up
conducting post-travel investigations after the rental has finished
- Consistently create encouraging experiences for our customers, whether they're booking online/over the phone

Requirements

We are looking for a professional with the following:

Qualifications

- Native level of Swedish OR Danish
- High level of English

Experience

- Proven experience in customer service is an advantage

Skills

- Respectful and confident communicator; passionate about providing the best experience possible
- Takes ownership of their work and multi-tasks well
- Superb problem-solving skills and is able to flex to different customer profiles

Offer

- Permanent contract
- Paid 5 weeks induction training
- Free hot drinks and fruit
- Language bonus
- Cosmopolitan, multicultural working environment
- Future career progression
- Fabulous beach front location with great transport links

Application

Susan Markusian
smarkusian@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 275)




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