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Job description

 

Customer Support Agent with German


Location: Lisbon, Portugal

Department: Native Speakers

Salary: Competitive salary

Organization

Our client is a leading international service provider that thrives on digital technology.

Function

As a Travel Agent-Customer Support, your main objective will be to improve the customer experience by assisting with their travel arrangements:

You will be responsible for:

- Handle calls/emails in both German and English.
- 80% Inbound and 20% Outbound communication with the customers
- Handle special requests;
- Reservations management;
- Complaints and contact the hotels in case required

Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications:

- Excellent level of German and English.

Experience:

- Experience in Customer Service or Tourism industry is a plus

Skills:

- Have a high affinity to the tourism industry as well as good geographic knowledge
- Have a strong service orientation and can quickly familiarize themselves with new topics
- Enjoy working in a team and with customers
- You are flexible and committed
- You are able to bring facts to the point and explain the customer understandable.
- Have consumer oriented mind-set and willingness to provide the best service


Offer

We offer:

- Start of an International career;
- You'll be joining an Award winning team;
- Possibility to work with prestigious brands;
- Be part of an Innovative and forward thinking company;
- Lisbon is a great place to live and work.
- Attractive base salary, food allowance and bonus system a weekly working time of 40 hours (full time)
- Implementation / assistance with all official applications
- Support in the search for accommodation
- Relocation package
- Airfare refund for international applicants(up to 250 euros)
And much more...

Application

Miriam Grisonich
mgrisonich@talentsearchpeople.com
(+34) 932 31 00 00 (Ext. 317)



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