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Job description

 
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Technical Support Agent with High Level of Czech


Location: Lisbon, Portugal

Department: Native Speakers

Salary: Competitive salary

Organization

Our client is a leading international service provider that thrives on digital technology.

Function

As a Customer Support Agent, your main objective will be to improve the customer experience by assisting with their technical queries:

You will be responsible for:

- Handle calls/emails in both Czech and English.
- Inbound and Outbound communication with the customers
- Hardware requests regarding smartphones, computers, portable media player, digital media player, and home smart speaker.


Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications:

-Excellent written and verbal Czech and English communication skills.

Experience:

- Experience in Customer Service or Digital industry is a plus.

Skills:

- Have a high affinity to the technology industry
- Have a strong service orientation and can quickly familiarize themselves with new topics
- Enjoy working in a team and with customers
- You are flexible and committed
- You are able to bring facts to the point and explain the customer understandable.
- Have consumer oriented mind-set and willingness to provide the best service

Offer

We offer:

- Start of an International career;
- You'll be joining an Award winning team;
- Possibility to work with prestigious brands;
- Be part of an Innovative and forward thinking company;
- Lisbon is a great place to live and work.
- Attractive base salary, food allowance and bonus system a weekly working time of 40 hours (full time) in shifts from Monday to Sunday between 07:00 and 22:00
- Implementation / assistance with all official applications
- Support in the search for accommodation
And much more...


Application

Rosário Dias
rdias@talentsearchpeople.com
(+351) 21 145 01 53
(+34) 93 231 00 00 (Ext. 313)



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