Customer Support Agent with High Level of German
Location: Lisboa, Portugal, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract
Our client is a Swiss Telco company proposing attractive mobile services on 4G+ network and the most innovative Fiber/TV offer.
As Customer Support Agent, your daily activities will be:
- You will deliver the best service and support customers by phone in the desired language;
- You will give information, solutions and counselling on the offered products/services, not only for existent customers but also, for potential new ones;
- You will update all new customers' requests in the company' software;
- You will maintain positive customer relationships through a responsible treatment of each contact always looking for news ways of improvement.
You are the perfect candidate if:
- You have previous professional experience in customer service and/or technical support;
- You speak fluent German and English;
- You have good communication and problem solving skills;
- You have the ambition of pursuing a career among the telecommunications field.
- You will have an attractive base salary (14 month payment);
- You will have a meal and transportation allowance;
- You will have a monthly performance bonus;
- You will work in the heart of beautiful Lisbon;
- You will have flexible working schedules;
- You will have the opportunity to learn and join a telco company.