Create an account



You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one

Customer service with French

Location: Faro , Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract


Our client is a leading multinational provider of domain registration services, web hosting, dedicated servers and cloud servers that is currently looking for technicians interested in collaborating with this project and keep the company on the podium.


The candidate will support the customers about the Company products and services.

As a Phone Support Technician, your main responsibilities will be:
- Identify the client's needs in order to advise and monitor them
- Triage, manage and scale second level support requests
- Respond to questions, requests for information and support requests about domains, email, hosting and web design tools
- Provide quickly and efficiently the information requested in order to provide a service of excellence.
- Follow up cases not solved at the first call.


- Native level of French
- Good knowledge of English and/or Spanish is a plus
- Good Communication skills
- Experience in customer service

- Good computer skills
- Knowledge of Microsoft Word, Excel and Outlook
- Knowledge in the area of registration and management of domain names (preferable)

Soft skills
- Strong motivation for the relationship with the client
- Client- and team-oriented
- High communication capacity
- Passion for learning and personal and professional development in a leading company in the Internet sector
- Passion for customer service and the spirit of mutual help
- Attention to detail
- Technical proactivity


- Schedule: Monday to Friday from 8:00 to 17:00 or 9:00 to 18:00 rotative shifts.
- Direct contract with the company
- Stable and continuous design
- Continuous learning and evolution (ongoing training to stay updated with the new technologies)
- Salary framework according to the experience demonstrated and function performed


Elisabet Tena
(+351) 21 145 01 53
(+34) 93 231 00 00 (Ext. 207)


Placement agency Nº 9900000357
See offers

Talent Search People Group