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Customer Service/ Travel Agent with a High Level of French

Location: Lisboa, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract


The client is an American multinational technology company. The company's hardware products includes smartphone, tablet computer, personal computer, portable media player, smartwatch, digital media player, and home smart speaker. Its online services includes several online stores.


As Customer Service Representative you will:

• Provide phone support to customers who have order-status questions or require changes to their orders
• Make it seem easy! Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable terms
• Leverage multiple sources of information to stay current on product features, technology
changes, and events that impact customers
• Anticipate next steps. Ensure an excellent experience after the call by setting expectations the customer may not have thought about: explaining when products will deliver, when a credit card will be charged, when a return will be received, and so on
• Be comfortable in a fast-paced, performance-based environment where calls are monitored, recorded, and assessed
• Have a flexible schedule, including the ability to work nights and weekends


You are the person we are looking for if you have:

• Customer-focused, detailed-oriented individuals
• Creative problem solvers
• Comfortable working with ambiguity
• Drive for results, demonstrates high degree of drive and determination
• Adaptive and flexible to changing technologies, process, and environments
• Ability to work and make decisions with minimal supervision
• Strong listening skills (adaptive communication and active listening)
• Strong organizational skills
• Team Player
• Able to troubleshoot basic issues related to home-office technology (is the kind of person that cycles power to equipment before calling a help desk for assistance)


- You will receive an attractive base salary, food allowance and monthly bonus system a weekly working time of 40 hours (full time) in shifts from Monday to Sunday
- You will have a 6 month contract with real chance to turn permanent
- You will receive a signing bonus
- You will have the chance to work from anywhere in Portugal
- You will have the possibility to work with prestigious brands


Adriano Gatti

Placement agency Nº 9900000357
See offers

Talent Search People Group