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Customer Service/ Travel Agent with a High Level of Italian

Location: Lisboa, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract


We are looking for a Customer Service agent with a High Level of Italian and an Excellent level of English to join an international outsourcing service provider.


As a Customer Service Agent you will be responsible for delivering exceptional customer experience by consistently providing solutions to the customers.

During your day to day:

- You will handle calls/emails in both Italian and English;
- You will have 80% Inbound and 20% Outbound communication with the customers;
- You will handle special requests;
- You will manage reservations;
- You will handle complaints and contact the hotels in case required.


You are the person we are looking for if:

- You speak Italian (native or near native) and also English (high level);
- You’re into consumer electronics: new tech and gadgets;
- Be easy going while assertive, translate jargon and tech-speak to everyday talk;
- Understand that it is the small details that can make the biggest difference;
- You focus on what can be done, instead of what cannot be;
- Working in a back-office environment with customer satisfaction in mind.
- You thrive in an environment where camaraderie matters;
- You want to work in a place where your best is enough!


- Competitive salary with additional benefits;
- Flexible schedules;
- Wellbeing campaigns, training and development programs, partnerships/discounts and year round events;
- Modern work environment at an attractive location with excellent public transport connections.


Viviana Teixeira
(+34) 93 231 00 00 (Ext. 130)

Placement agency Nº 9900000357
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