Customer Service/Travel Agent with a High Level of German
Location: Lisboa, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Fixed-term contract
We are looking for a Customer Service agent with a High Level of German and an Excellent level of English to join an international outsourcing service provider.
In this company, you will have the opportunity to work with the best companies worldwide. In their modern offices in Colombo you will be surrounded by an international environment.
As a Customer Service Agent you will be responsible for delivering exceptional customer experience by consistently providing solutions to the customers.
During your day to day:
- You will handle calls/emails in both German and English;
- You will have 80% Inbound and 20% Outbound communication with the customers;
- You will handle special requests;
- You will manage reservations;
- You will handle complaints and contact the hotels in case required.
You are the person we are looking for if:
- You have passion to service end-customers (B2C) of a leading tourism company
- You have excellent communication skills high focus on customer satisfaction
- You have native or very high language skills in German (verbal, reading, writing) + good in English (reading, writing)
- You are customer service-orientated and a high focus on customer satisfaction
- You will start of an International career
- You'll be joining an Award winning team
- You will have the possibility to work with prestigious brands
- You will be part of an Innovative and forward thinking company
- You will live in Lisbon, a great place to live and work
- You will receive an attractive base salary, food allowance and bonus system a weekly working time of 40 hours (full time) in shifts from Monday to Sunday
- You will receive a signing bonus
(+34) 93 231 00 00 (Ext. 130)