Team Leader with High Level of German
Location: Lisboa, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract
Our client always strives to provide the best Customer Experience to its clients by valuing human interactions and making technology simpler. By taking a huge part of the Swiss Telecom Market, our client offers the most cutting-edge technology regarding 4G+ network and Fiber/TV Solutions. This company is located in the heart of Lisbon, making daily access very s¡mple and easy.
As a Team Leader with a Native/High Level of German your main function will be to support and manage your team of Agents. During your day-to-day:
- You will help your team reach its department targets.
- You will be responsible for your team's performance and individual goals.
- You will be the first point of contact in case of any problems or difficult situations regarding the customers.
- You will be responsible that all the rules defined by the Core Process are applied.
- You will maintain a trust-worthy and positive relationship with your team in order to keep clear communication and have a productive and pleasant environment at work.
You are the person we are looking for if:
- You are native or have a high level in German. (mandatory)
- You have at least an intermediate level of English.
- You have experience in Customer Service, Cross Selling and Team Management.
- You have technological aptitude.
- You have excellent communication and interpersonal skills.
- You value reliability and punctuality.
- You are leader passionate about people, able to inspire others and add value showing empathy.
- Competitive salary paid in 14 times
- Monthly extra bonus
- Monthly meal allowance paid in card
- Monthly transportation allowance
- Great office location with easy access by public transport
- Flexible working schedule
- On-site kitchen and cozy environment
- Off-scheduled interactive team activities
(+351) 21 145 01 53
(+34) 93 231 00 00 (Ext. 313)