Customer Solutions Expert with Portuguese and English
Location: Lisboa, Portugal
Department: Native speakers
Salary: 13.000 - 15.000
Contract: De duración indefinida
As a Customer Solutions Expert you will be responsable for the following:
- Answering customer queries via phone, mail and live chat
- Preparing reports
- Liason with departments
- Maximising customer satisfaction
The ideal candidate will have the following skills:
- Experience working in a customer facing role
- Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such.
- Some experience with software testing, root cause identification and issue documentation.
- Understanding of email systems, filtering, spam, and mail integration.
- Basic understanding of relational databases. (But again, the most important thing is that you care)
- Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
- Fluency in English and Portuguese is a must.
- Some knowledge of sales – leads, opportunities, deal tracking and reporting.
- Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM.
Experience with helpdesk tools like Freshdesk, Zendesk etc.
- A chance to apply your caring skills at a fast-growing tech startup.
- Fun colleagues on 2 continents, 4 time zones and a vibrant company culture.
- Competitive base pay.
- Social benefits such as health insurance, free snacks and drinks and in office massages!
(+34) 93 231 00 00, (Ext. 308)