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Team Leader Order Entry - Benelux

Location: Porto, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract


You will join an innovative company, with a young and multicultural environment of the industrial sector with more than 100 years of presence in the market. You will have a lot of growing opportunities within their team!


As a Team Leader Order Entry, your main tasks will be:

− You will provide clear direction and priorities to the team aligned with the area and company vision, strategy
and values.
− You will select team members, assure induction and proper training on process, rules, policies, service level
agreements and encouraging continuous development actions
− You will manage performance by defining main responsibilities, setting expectations, KPIs and targets,
monitoring and providing feedback and coaching for constant improvement and development of the
individuals and overall team performance
− You will create an engaging and proactive environment, fostering teamwork, focus on results
− You will drive continues improvement within the team by also supporting and participating in Customer Services
Center improvement projects
− You will actively managing and resolving customer or internal critical / urgent business situations;
− You will performs key operational tasks: reviews, reports, approvals etc.;
− You will ensures that all business documentation is captured, stored, shared and maintained adequately;
Ensure the spread and share of information between CSC RES and local organization;
− You will ensure all JA (Job Aids) and DTP (Desk Top Procedures) are approved and up to date;
− You will manage and distribute the daily tasks throughout the team. Assure equal access to knowledge and
workload distribution;
− You will coordinate vacations, pauses and manage absences;
− You will promote feedback from team regarding quality, performance and goal for KPI’s and assure improvement
actions are put in place;
− You will stimulate cooperation with and back-up with other Team leaders;


You are the person we are looking for if:

− You have a experience as a Team Manager and skills through clear roadmaps and effective communication.
− You have at least a Secondary school (High School), University degree (preferred)
− You have a native/C2 level of Dutch
− You have an English level B2/C1 (required)
− +3 years experience in Shared Service Center environment or related roles;
− Experience in team management (preferred)


− You will have a competitive salary + bonus
− You will work full time with flexible hours in an expanding − You will have possibilities for professional growth within the company,
− You will be part of a dynamic and multicultural environment,
− You will work in Porto with very good connection to public transport.


Daniel Dos Santos
(+351) 21 145 01 53

Placement agency Nº 9900000357
See offers

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